Solar Home-Based System and Quality Management on Comprehensive User Experience among Electric Cooperatives’ Member-Consumers

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Chinese explanation / 中文解读

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Original abstract

Rural electrification in the Philippines still struggles with energy access, system reliability, and service quality, especially in off-grid areas served by electric cooperatives. This study assessed how the Solar Home-Based System (SHS) and Quality Management practices affect the Comprehensive User Experience of FIBECO member-consumers in Bukidnon. A quantitative descriptive-correlational design surveyed 385 active SHS households in ten municipalities using a researcher-developed, validated questionnaire. Results showed favorable perceptions of SHS implementation and Quality Management, with Comprehensive User Experience. Pearson correlation revealed strong positive relationships between SHS implementation and user experience and between quality management and user experience. Stepwise multiple regression identified environmental and economic benefits, monitoring and evaluation, support and maintenance, cost affordability, availability and reliability, and financial support as significant predictors of user experience, The findings indicate that both the technical performance of SHS units and the cooperative’s quality management practices strongly shape member-consumer satisfaction, providing practical guidance for FIBECO, program implementers, and policymakers seeking to strengthen decentralized solar energy programs in rural Philippine communities.

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